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Ask the Concierge — Somerset FAQ’s

To alleviate any vacation planning stress, our dedicated concierge team is here to help. As you begin to prepare for your arrival, below are some frequently asked questions for you to use as guidance. If you want to know anything else, just ask!

Ask the Concierge

The Somerset at Grace Bay

Q: How do you arrange airport pick up?

A: Ground transportation may be coordinated via taxi, private SUV or rental car. If you’d like The Somerset to help with arrangements, email the reservations staff with your flight information. The Somerset airport greeter will be prepared for your arrival and can guide you to your transportation.

  • Taxi: $28 for 1-2 people, $14 each additional person.
  • Private SUV: $120 for 1-2 people, and $10 for each additional person.
  • Car Rentals: Make arrangements prior to your stay. Our recommended vendor is Grace Bay Rentals.

Once you’re at the resort, if you want to make transportation arrangements during your stay or for your departure, I’ll be happy to assist.

Somerset SunsetQ. How do you make reservations for the Tuesday night Beach Party BBQ?

A: You may make Beach Party BBQ reservations prior to your stay by emailing us the size of your party and date you plan to attend. However, we always have availability for in-house guests, so you can also coordinate the reservations during your stay. The BBQ buffet is $49 per person or $64 per person with lobster (when in season).

Q. What equipment is available at the resort?

A: Our complimentary kayak, snorkeling gear and bike rentals are based on a first-come-first served basis, and no sign-ups are required.

Q. What is the required attire for Pavilion restaurant or the Monday Manager’s Cocktail Reception?

A: The dress code for Pavilion is resort causal, meaning a collared shirt, dressy shorts or slacks. Ladies can wear dressy sandals, and men should wear closed-toe shoes. Guests tend to go directly to dinner afterwards.

Q. How do you reserve a spot in group fitness classes?

A: The sign-up sheet is located on our desk, and guests are welcome to sign up any time of the day. If you forget to sign up, feel free to still drop in, as we always have availability for in-house guests. Paddleboard Fitness, Pilates by the Pool and Yoga are $25 per class.

Q. Do you have to make reservations for Caicos Kids Club?

A. Yes, guests must sign up 24 hours prior. Kids must be 5 years or older to attend without supervision. The Caicos Kids Club hours are from 10 a.m. – noon and 2 – 4 p.m. and closed on Sunday. The activity schedule is subject to change, and off-property activities (e.g., conch farm visit) require parent accompaniment.

Q. What are the most popular activities to do on-island?

A. The Island Fish Fry on Thursdays and the Tuesday night Beach Party BBQ at The Somerset.

Q. What off-property restaurants do you recommend?

A. While Pavilion has exceptional cuisine and daily specials, we understand our guests want to explore the area and try a variety of restaurants. For off-property dining, I recommend Bay Bistro, Opus, Coco Bistro, Mango Reef, Parallel 23, Bella Luna, Caicos Café, Magnolia’s, Infiniti, Via Vento, 72 West, Hemmingway’s, Mr. Grouper and of course, the Island Fish Fry.

The Somerset Spa

Q. What are the best options for romance?

A. Guests can indulge in a couples’ massage at our spa or enjoy private dining on the beach. For a less traditional option, we can arrange a romantic sunset cruise or a private picnic for two on a secluded island.

Q. What vendors does The Somerset recommend?

A. Whether it’s a car service driver or tour operators, the management team and I personally vet every vendor we recommend to our guests. Before booking any excursions or activities, it’s in your best interest to discuss your plans with our team—We’re also happy to help make off-site arrangements for you. Below are some of our top vendor recommendations:

  • Island Vibes Tours – Snorkel and Conch Cruise
  • Caicos Adventures – Diving and West Caicos Day Trips
  • Sail Provo – Sunset Cruises
  • Big Blue Unlimited – Eco-tours with Kayaks & Paddleboards
  • Sky Pilot – Parasailing
  • Grand Slam – Fishing
  • Caribbean Cruising – Jet skis, North and Middle Caicos Tours
  • Turks & Caicos Kiteboarding – the official kiteboarding school of The Somerset

Q. Do the villas have coffee makers?

A. All villas are supplied with drip coffee makers that use ground coffee.

What other questions do you have for the concierge? Ask in a comment below!

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20 comments

  1. Anika

    Is there a payment plan?

    1. The Somerset Post author

      Hi Anika, Thank you for your question! When you make your reservation, you pay a 3-night deposit. Guests are also welcome to make the full payment at the time of booking. I hope that answers your question about the payment process! Please let me know if I can provide more specific information. Thank you, Jasmine

  2. Tracey

    Do you have any childcare for children 3 years old?

    1. The Somerset Post author

      Hi Tracey, Caicos Kids Club is only for children 5 years and older. However, we are happy to assist in arranging a babysitter for younger children.

  3. Liz Crawford

    What do you recommend for reasonably priced family of four beach photography for 30 minute sessio ?

    1. The Somerset Post author

      Hi Liz,
      Grace Bay Beach is the perfect backdrop for a family photo shoot. Paradise Photography frequently photographs families at our resort and beach – Here is the link to their website: http://myparadisephoto.com/ In the navigation bar, select “portraits,” then “photo galleries,” to see examples of family photos taken in Grace Bay and at The Somerset. If you have any more questions, please let us know!

  4. Melodie

    Is there a hotel shuttle available?

    Also – Is there a recommendation for beach ” dune buggy” rental?

    1. The Somerset Post author

      Hi Melodie, We don’t have a hotel shuttle, but we have a Somerset airport greeter who can help coordinate ground transportation via taxi.

      There are so many beach activities to choose from, and for a “dune buggy” excursion, we recommend Froggies on the Beach and their four wheeler excursions (ATV’S)!

      Let us know if you have any additional questions!

      1. John plugge

        Does the resort provide beach towels? Thx john

        1. The Somerset Post author

          Hi John, Yes we do provide towels. They are available poolside, so you can grab them on your way to the beach!

  5. Dan

    Hi Jasmine,
    we are coming with a family of 5 and will likely do a lot of off resort activities. would you recommend that we get a rental car $$$, or simply use the taxis to haul us around? thanks

    1. The Somerset Post author

      Hi Dan, We’re excited to welcome your family this week! Both are great options – if you choose to go with the rental car, our preferred partner is Grace Bay Rentals. And to provide some perspective on taxis, the cost is about $12 per person each way to the popular Island Fish Fry at Bight Park, or from the airport it’s $28 for 1-2 people and $14 for each additional person.

      However, another third option to consider once you are at the resort is biking! We offer complimentary bike rentals at The Somerset, and many activities are within biking distance such as the Potcake Place or Grace Bay Shopping Area.

  6. Kim Christman

    Is there an in villa coffee maker? Do we need to provide the paper coffee filters?

    1. The Somerset Post author

      Hi Kim, There are coffee makers in the villas and suites – no need to bring anything; We provide complimentary coffee, creamers and sugar. The coffee makers are all Cuisinart coffee makers with built a built-in removable filter.

  7. Satish Nayak

    Do they play cricket on the Islands?

    1. The Somerset Post author

      Hi Satish, Yes, we we play cricket here in Turks & Caicos!

  8. LaTia

    Do you provide laundry detergent for the washer and dryer within the villas or will we need to buy that once we arrive? Also is there smoking allowed on the balcony or the use of e-cigarettes/vape pens?

    1. The Somerset Post author

      Hi LaTia, Thanks for reaching out to The Somerset! We provide laundry detergent for the washer and dryer. Smoking is allowed on your villa or suite’s balcony, with the sliding door closed.

  9. Tracey

    Do you not require a deposit to hold our room ? I want to make sure we have a room when we arrive .

    1. The Somerset Post author

      Hi Tracey, We require a 3 night deposit, due upon booking. Cancellations made within 60 days of arrival will forfeit the deposit.

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