1to1 Media Customer Champion: Urmas Karner

We are honored to share that our Managing Director Urmas Karner has been selected as a 2015 1to1 Media Customer Champion.

Each year, 1to1 Media selects 15 executives that are innovative, determined and creative leaders who understand that engaged customers make a positive bottom-line impact.

Urmas was recognized for the measurable impact he has made at The Somerset for his positive relationships with our guests, staff and service offerings.

1to1 Media recognized the 2015 winners during a dinner celebration and tour at the Museum of Modern Art in New York City. 1to1 Media Editor-in-Chief, Mila D’Antonio, hosted the event and recognized each recipient.

Strong Leadership

Urmas expresses genuine interest and care toward his staff. He is a strong role model, always available for a conversation and all levels of staff feel comfortable to speak freely to him. This provides Urmas with true insight into the entire operation from the ground up.

Urmas plays volleyball on the resort’s volleyball team and inspires a true staff competitive team spirit, practicing with employees prior to the island-wide sporting competition. This translates into a special kind of “brand awareness” within the community of Turks & Caicos Islands and builds interest in joining the Somerset hospitality team.

A True Customer Champion

Urmas strives to remember all Guest names, hosting everyone for a weekly cocktail reception. In fact, the resort’s unique signature drink, The Somerset Sunset, was created by Urmas himself.

For Halloween, he dresses in costume to greet the guests and their kids. For Valentine’s Day, he presents roses to both Guests and staff. He has even been Santa Claus every Christmas. He does not let an occasion pass without touching the lives of his guests.

For Urmas, it is not a job to be customer-centric. It is his lifestyle. He lives, breathes and enjoys seeing customers happy.