Staff Spotlight: Berry Jean Francois

If you’ve stayed at The Somerset or are in the process of planning your Grace Bay vacation, chances are you’ve connected with Berry Jean Francois — The Somerset’s dedicated Concierge Agent.

A Vibrant Background

Hailing from the island of Hispaniola, Berry spent her early childhood in Haiti before migrating to Turks & Caicos. She lived in the nation’s capital, Grand Turk, for many years before moving to Provo.

From working at Margaritaville, Grand Turk’s Cruise Ship Pier and Beaches, Berry joined The Somerset in 2016 with a wealth of hospitality and concierge experience.

At The Somerset

Berry manages the pre-arrival grocery shopping, arranges private airport transfers, coordinates excursions, creates special anniversary or birthday celebrations and assists with check-in. An articulate bilingual, Berry enjoys welcoming guests from around the world and particularly enjoys the opportunity to communicate in French.

As a wife and mother, Berry understands family dynamics and the importance of quality time together. Therefore, it’s natural for her to recommend activities and excursions that are family-oriented. She frequently suggests the half-day beach cruise offered by some local vendors and the Tuesday Night Beach Party BBQ.

Treasured Times

Some of Berry’s most gratifying moments come from watching guests create unexpected treasured times. It is quite often that she will witness families having developed a closer bond during their stay at The Somerset, and they are eager to share their favorite memories.

Berry possesses the ultimate “can do” attitude while taking on all tasks with a positive energy and a smile. We’re lucky to have her on The Somerset team!

Do you have a special memory of Berry? If so, share it in a comment below.