Staff

Staff Spotlight: Gilbert

After arriving at Providenciales airport and heading through customs, Gilbert will be one of the first friendly faces to welcome you to paradise. Gilbert joined The Somerset on Grace Bay in February 2018 and is our newest team member. As our airport greeter, he will help coordinate your ground transportation and guide you to a shared taxi, rental car or limo. “I’m a people person and like getting to meet new guests every day.” Much to everyone’s excitement, Gilbert is also on the Men’s National Soccer Team for TCI. He trains four times each week and plays defense. He enjoys teaching soccer tricks to guests and loves kicking the soccer ball around with kids on the croquet lawn or the grass by the pool. Gilbert’s Treasured Time Story Once when chatting with guests about their shared love of soccer, Gilbert learned the youngest family member played the same position as…

Staff

Staff Spotlight: Berry Jean Francois

If you’ve stayed at The Somerset or are in the process of planning your Grace Bay vacation, chances are you’ve connected with Berry Jean Francois — The Somerset’s dedicated Concierge Agent. A Vibrant Background Hailing from the island of Hispaniola, Berry spent her early childhood in Haiti before migrating to Turks & Caicos. She lived in the nation’s capital, Grand Turk, for many years before moving to Provo. From working at Margaritaville, Grand Turk’s Cruise Ship Pier and Beaches, Berry joined The Somerset in 2016 with a wealth of hospitality and concierge experience. At The Somerset Berry manages the pre-arrival grocery shopping, arranges private airport transfers, coordinates excursions, creates special anniversary or birthday celebrations and assists with check-in. An articulate bilingual, Berry enjoys welcoming guests from around the world and particularly enjoys the opportunity to communicate in French. As a wife and mother, Berry understands family dynamics and the importance of…

Staff

Vote for The Somerset Staff Members in the TCHTA 10th Annual Star Awards

It’s time for the Turks and Caicos Hotel and Tourism Association’s (TCHTA) 10th Annual Star Awards! The Somerset staff prides themselves on delivering personalized guest service, and we’re honored to have nine nominees this year. For the 2018 Fan Favorite, TCHTA is asking for your input! The Star Awards Fan Favorite will be determined by the nominee’s Facebook photo that receives the most “likes.” Follow the links below to show your support and vote for The Somerset staff members. The Somerset Nominees Ambassador of the Year: Stevonya Cox Employee of the Year: Adrain Gibson Executive Chef of the Year: Chef Brad Townsend Heart of Hospitality: Jiovanni Salon Housekeeper of the Year: Marchalle Johnson Manager of the Year: Tanya Williams Supervisor of the Year: Bernard Hyde Supervisor of the Year: Jodesti Francois TCHTA Shining Star: Reco Forbes As always, thank you for your ongoing support!

Staff

The Somerset Welcomes Kevin Reeder

Please join us in extending a warm welcome to Kevin Reeder, The Somerset’s new General Manager. Kevin is a life-long hospitality professional by both education and career. He earned both his master’s and bachelor’s degrees from Cornell University’s School of Hotel Administration and has worked in the industry for 24 years. Kevin brings executive management experience in resort, special events, salon, spa and winery operations. “I’m privileged to be joining the outstanding team of The Somerset on Grace Bay and to becoming a part of the warm, welcoming Turks & Caicos community,” said Kevin. Kevin has a long history of serving on boards that are close to his heart including his current work with Finger Lakes United Cerebral Palsy and Happiness House. He is also the chair of the professional development committee of the Hotel School Graduate Students Organization for Cornell University. Kevin looks forward to being an active contributor…

Staff

Staff Spotlight: Billy Joe

Billy Joe Williams is our resort’s Guest Services Ambassador and has been a member of The Somerset team for almost 6 years. Ambassador, first class Mr. Williams is no stranger to the travel industry. Prior to joining The Somerset, he worked in guest services and ticketing at the TCI international airport. He has even traveled to American Airline’s Texas headquarters for customer service training. Now, he helps manage The Somerset’s front desk and ensures our guests have a seamless vacation experience. Often, Billy is the first of many friendly faces our guests see. Sometimes, he’ll greet guests at the airport and help coordinate transportation. Other times, he’ll welcome guests at the resort with cool towels and refreshing rum punches. Wherever you meet him, you’re guaranteed to experience his bright smile and warm hospitality. Treasured times His passion, charm and natural sociability help him relate with children, as well as their…